Please do not move furniture from its original location, as it has been positioned to allow for social distancing. Our Sales Team are available 07:00-17:00 Monday to Friday, 09:00-13:00 Saturday, 09:00-12:00 Sunday. This includes inviting people from one household into your home or visiting the home of someone else with members of your own household. We ask that all our customers continue to respect the official advice on social distancing by staying a metre or more away from other people at all times. You are only allowed to meet in groups of more than six people if everyone is a member of the same household or support bubble. TO OUR VISITORS: Before planning travel now or in the future to the Isle of Wight, please read the latest Government guidelines and the Isle of Wight Council information relating to COVID-19 to ensure you're fully informed. remain in vehicles to maintain social distancing. It is important that you do not use medical grade PPE masks and ensure that these remain available for frontline staff. Wightlink previously made an agreement with our regulator, the Maritime and Coastguard Agency, to allow people to stay in their cars on a temporary basis, and on account of low passenger numbers at the beginning of the pandemic. Wightlink continues to work closely with the relevant authorities including local councils and the NHS through membership of the Hampshire and Isle of Wight Local Resilience Forum. We recommend that you check their websites for the most up to date information in regards to booking, payment and measures in place to protect your health. Changes to car ferry passengers staying in their cars will apply from Monday 13th July. All tickets will be valid on rival companies' crossings. If you need to purchase a ferry ticket during this time – whether you’re travelling on foot or with a vehicle –  you can use this website or the Wightlink app to do so. This will help keep the transport network running and allows people who need to make essential journeys to travel safely. Although we've not seen you for a while, we look forward to seeing you by the sea soon! Many Island attractions are now preparing to reopen as of 4th July. You must wear a face covering to enter our customer buildings but you can take it off to eat and drink. Do not leave home if you or anyone in your household has symptoms. It is up to the Captain to decide whether to allow this on any particular sailing, taking account of the other freight we are carrying and passengers on board. When it is necessary to use public transport, people may be more likely to be in enclosed spaces for longer periods of time where there is a greater risk of the spread of coronavirus. Follow South Western Rail COVID-19 and timetable updates. There’s plenty of space for everyone onboard. Wightlink, Red Funnel and Hovertravel jointly agreed new limited timetables between Portsmouth and Southampton and the Isle of Wight. Isle of Wight MP Bob Seeley said the companies were "behaving very responsibly". The coronavirus pandemic has had a significant impact on the Isle of Wight and the ferries that connect this beautiful island with the mainland. During the current restrictions, there are no amendment fees on Standard or Economy tickets. .embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }. From 15 June, you must wear a face covering on public transport. If you are in a support bubble you can continue to see each other without needing to maintain social distancing. Please refer to the government guidelines for more information. Please also take time to read our Welcome Promise. The companies said there had been an "almost total drop" in passenger demand as well as reduced freight volumes. You should only stay overnight in groups of up to two households (your support bubble counts as one household) and should ensure you maintain social distancing with anyone you do not live with or is not in your support bubble.Take particular care to maintain excellent hygiene - washing hands and surfaces - and avoid using shared facilities like bathrooms wherever possible. The risk of transmission is also higher indoors, so you should take extra care to stay as safe as possible. Watch our video below to find out what you need to KNOW BEFORE YOU GO! Wightlink .css-yidnqd-InlineLink:link{color:#3F3F42;}.css-yidnqd-InlineLink:visited{color:#696969;}.css-yidnqd-InlineLink:link,.css-yidnqd-InlineLink:visited{font-weight:bolder;border-bottom:1px solid #BABABA;-webkit-text-decoration:none;text-decoration:none;}.css-yidnqd-InlineLink:link:hover,.css-yidnqd-InlineLink:visited:hover,.css-yidnqd-InlineLink:link:focus,.css-yidnqd-InlineLink:visited:focus{border-bottom-color:currentcolor;border-bottom-width:2px;color:#B80000;}@supports (text-underline-offset:0.25em){.css-yidnqd-InlineLink:link,.css-yidnqd-InlineLink:visited{border-bottom:none;-webkit-text-decoration:underline #BABABA;text-decoration:underline #BABABA;-webkit-text-decoration-thickness:1px;text-decoration-thickness:1px;-webkit-text-decoration-skip-ink:none;text-decoration-skip-ink:none;text-underline-offset:0.25em;}.css-yidnqd-InlineLink:link:hover,.css-yidnqd-InlineLink:visited:hover,.css-yidnqd-InlineLink:link:focus,.css-yidnqd-InlineLink:visited:focus{-webkit-text-decoration-color:currentcolor;text-decoration-color:currentcolor;-webkit-text-decoration-thickness:2px;text-decoration-thickness:2px;color:#B80000;}}suspended its Lymington-Yarmouth car ferry route last week and is set to reduce its Portsmouth to Fishbourne service. A takeaway café service will be available on most vehicle crossings. As all cross-Solent routes are now operating, the agreement between Wightlink, Red Funnel and Hovertravel to accept foot passenger tickets on each other’s services has ended. Before choosing whether to travel on our ferries to or from the Isle of Wight, please review the government's latest advice on travel. We have closed our ticket offices to reduce the risk of the spread of coronavirus to members of staff and the wider community. We have increased the number of hand sanitisers around ships and ports. Hovertravel has stepped up its "on demand" service to allow approved organisations to order a hovercraft to move staff and medical supplies across the Solent at any time. "We do however need a skeleton ferry service to ensure food and medical supplies can get to the island," he said. Red Funnel is reducing Red Jet catamaran sailings between Southampton and West Cowes at non-peak times and coordinating its timetable with NHS workers' shift patterns. A top doctor tells the BBC they had no choice, to avoid the hospital system collapsing within days. We are delighted to have achieved the ‘We’re Good to Go’ mark from VisitEngland – a way of letting you know which businesses across the tourism industry have made necessary changes to their day-to-day workings because of coronavirus. There are currently no restrictions to essential travel to and from the Isle of Wight, with period tickets once again available as of 4th July. Before making the decision to travel to the Isle of Wight, please read the lastest official Government guidelines relating to COVID-19 to ensure you're fully informed. "We also need to make sure that key workers can come here to support the NHS and other vital services that keep people alive and safe.". © 2020 Wightlink Ferries, all rights reserved. What if I don’t have a face covering or I forget mine? Everyone around me disagrees with my politics' Video'Help! Together as an island, we’re doing all that we can to protect the health of our local community and those visiting. Isle of Wight Ferry - since 1861. If you would prefer a refund on your Business pass, please email [email protected]. Whether you are travelling on foot or in a vehicle, unfortunately you will not be permitted to travel if you are not wearing a face covering. You will need to make arrangements to travel by car with family or friends or taxi. Currently these are: Yarmouth and Portsmouth Harbour. See the NHS website for more information about Coronavirus and advice for travellers https://www.gov.uk/coronavirus You can choose to have a refund on your Multilink foot pass or Season ticket if you prefer, just email [email protected] with your details. Watch Red Funnel's latest information video here. This includes adhering to the respective Government and public health guidance and carrying out the necessary risk assessments. If travelling by car on both Wightlink and Red Funnel ferries you will need to vacate your vehicle, please see further details below for each ferry operator: For further information and changes to timetables with our cross-solent operators, be sure to check with your travel operator for their latest services and COVID-19 policies: Before you travel on public transport, consider if your journey is necessary.Try to reduce your travel. Our Multilink Foot and Vehicle Pass holders can apply for a full refund of any unused journeys. All our customers, except for children under the age of 11 and those that are exempt, are now required to carry a face covering with them at all times. Please refer to the Government’s advice for more detail. You can also see which of our many great attractions are following national standard Good to Go criteria as part of our Good to Go Directory. Season Ticket holders and Business Pass holders can apply for a refund of all part and full unused weeks or months. The changes were agreed at a meeting of the Isle of Wight Transport Infrastructure Board earlier. If you are offered a test on the other side of the water, please request a home testing kit or try the booking service again in a few hours to find one locally to you. However you must wear a mask when travelling by ferry to protect yourself and those around you. From 4 July, you will also be able to stay overnight away from the place where you are living. On 15 June 2020 the government made it mandatory for passengers over the age of 11yrs to wear face coverings when using public transport in England. Red Funnel continue to monitor the evolving situation in relation to COVID-19 (Coronavirus) and appreciate there is still some uncertainty for our customers surrounding their travel plans. You must wear a face covering to enter our customer buildings. We are receiving a high volume of calls and enquiries during this unprecedented time, therefore it may take up to 28 days for our Contact Centre or Business Development team to get back to enquiries or refund requests. There are three simple actions we must all do to keep on protecting each other: Wash hands - keep washing your hands regularly, Cover face - wear a face covering in enclosed spaces, Make space - stay at least two metres apart - or one metre with a face covering or other precautions. If your booking was made through a third party ticketing service, comparison site, holiday company, tour operator or travel agent, please contact that company direct to make changes or request a refund. You can book with confidence because you can always transfer your ticket to another date if circumstances change. Coronavirus: Wightlink suspends route after passenger numbers fall, 'I went to school and woke up in intensive care' Video, 'I went to school and woke up in intensive care', Dr Fauci: Vaccine result could come by December. Travellers on cross-Solent services have already been allowed to remain in vehicles to maintain social distancing with special dispensation announced on 19 March. Foot passengers are welcome onboard our vehicle ferries. It is not possible to social distance during car journeys and transmission of COVID-19 can definitely occur during car journeys, so avoid travelling with someone from outside your household (or your support bubble), unless you can practise social distancing - for example by cycling.

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